Disney’s Iger Returns to Familiar Stage, but With Different Challenges

When it comes to reporting quarterly earnings, Robert A. Iger is an old pro. He has done it 58 times as Disney’s chief executive. But the next one, scheduled for Wednesday, will require him to give a performance for the corporate ages.

“It has to be an impactful, meaningful, tone-setting, agenda-changing day,” said Michael Nathanson, an analyst at SVB MoffettNathanson who has followed Disney for 18 years.

Another veteran Disney analyst, Jessica Reif Ehrlich of BofA Securities, agreed. “I don’t know that we’re going to see answers to everything, but Iger’s overall messaging is going to be critical,” she said.

So, no pressure.

On Wednesday, Mr. Iger will publicly face Wall Street and Hollywood for the first time since he came out of retirement to retake the reins of a deeply troubled Disney. In late November, the Disney board fired Bob Chapek as chief executive and rehired Mr. Iger, 71, who ran the company from late 2005 to early 2020. He is also contending with Nelson Peltz, the corporate raider turned activist investor. Mr. Peltz, 80, whose Trian Partners has amassed roughly $1 billion in Disney stock and is fighting for a board seat for himself or his son, wants the world’s largest entertainment company to revamp its streaming business, refocus on profit growth, cut costs, reinstate its dividend and do a much better job at succession planning.

Most of those things were in motion at Disney before Mr. Peltz started his proxy battle, and analysts expect Mr. Iger to provide updates on at least some fronts on Wednesday.

More on the Walt Disney Company

  • Labor Tensions: Unions that represent about 32,000 full-time workers at Disney World said that members had voted overwhelmingly to reject the company’s offer for a new five-year contract.
  • Splash Mountain’s Closure: As Disney takes steps to erase the racist back story of the Walt Disney World ride, some are claiming to be selling water from the attraction online.
  • Return to Office: Starting on March 1, the Walt Disney Company will require employees to report to the office four days a week, a relatively strict policy among large companies.
  • Pricing Policies: After complaints by visitors about the costs at its domestic theme parks, Disney revised policies related to ticketing, hotel parking, ride photos and annual passes.

How are the content pipelines to Disney’s streaming services (Disney+, Hulu and Disney+) going to be managed? At 6:30 a.m. on his first day back, Mr. Iger ousted Disney’s top streaming executive and ordered a restructuring of a restructuring that Mr. Chapek had put into place.

For months, Disney has been talking about cost cutting and layoffs. Where are they? “This can’t drag on,” Ms. Ehrlich said. “It’s not good for company morale.” (Speaking of morale, some Disney employees have been circulating a petition to protest Mr. Iger’s decision last month to require everyone to report to the office four days a week.)

Shareholders are increasingly worried about the decline of Disney’s traditional television business, which includes ABC and 15 cable networks, led by ESPN, Disney Channel, FX, Freeform and National Geographic. Disney’s cable portfolio has held up better than those owned by some rival companies (notably NBCUniversal), but Americans have been cutting the cable cord at an alarming pace — total hookups declined by a record 6.2 percent from October to December.

“We need an honest and appropriate view of the future of Disney’s television business,” Mr. Nathanson said. “Is there an asset change? Does spending change? Under Chapek, the messaging was never very clear.”

Even in decline, traditional television remains Disney’s largest business, delivering $8.5 billion in operating income in the fiscal year that ended in October.

Disney and other old-line media companies are facing a simple equation that has proved astoundingly difficult to solve: Profit from traditional television is declining at a faster rate than streaming losses are moderating. In Disney’s case, traditional television earnings are expected to decline by $1.6 billion in 2023, while losses from streaming will abate by only about $900 million, according to Mr. Nathanson.

In November, Disney said that losses from its streaming portfolio totaled $1.5 billion from July through September, compared with $630 million a year earlier.

But Mr. Chapek, who led the company’s November earnings call, reiterated a promise that Disney+ would turn a profit by next October. Wall Street has been skeptical of that assertion, and Mr. Iger may revise it on Wednesday, along with guidance that Disney+ would have 215 million to 245 million global subscriptions by 2024. Disney+ currently has about 164 million worldwide.

Companies always try to put the rosiest spin possible on numbers when talking to analysts, shareholders and the news media on quarterly earnings conference calls. But the upbeat tone struck by Mr. Chapek in the November session did not sit well given the numbers that Disney was reporting. Along with widening losses in streaming, Disney had disappointing profit margins at its theme park business and missed Wall Street’s overall expectations for both revenue and net income, a rarity for the company. (When one senior Disney executive privately told Mr. Chapek before the call that his planned remarks were too positive, he called her Eeyore, the gloomy donkey from “Winnie the Pooh.”)

Mr. Iger will undoubtedly highlight some of Disney’s recent achievements. “Avatar: The Way of Water,” released by Walt Disney Studios, has generated $2.2 billion worldwide since it arrived in theaters on Dec. 16. Disney received more Oscar nominations last month (23) than any other company. Over the end-of-year holidays, Disney’s theme parks were gridlocked, easing fears about consumer belt-tightening.

“Despite the macro headwinds, the parks still feel incredibly strong,” Ms. Ehrlich said.

But Mr. Iger will also need to contend with a lackluster set of overall numbers, at least if analysts’ forecasts are correct. Analysts are expecting per-share earnings of about 79 cents from Disney, down from $1.06 for the same period a year ago, and revenue of $23.4 billion, up from $21.8 billion a year ago.

Analysts polled by FactSet estimate that Disney+ will have 163 million subscribers, a slight erosion from the previous quarter.

Mr. Iger will probably not directly address Mr. Peltz’s proxy battle, unless an analyst prods him about it. Disney has already made its position clear, saying in a Jan. 17 securities filing that Mr. Peltz had “no strategy, no operating initiatives, no new ideas and no plan.” In a fresh eruption late last week, Trian said there was an “urgent need” for Disney shareholders to drop Michael B.G. Froman from the company’s board and give the seat to Mr. Peltz or his son. In response, Disney aggressively defended Mr. Froman, a senior Mastercard executive and former U.S. trade representative who has been a Disney director since 2018.

Some prominent analysts have taken Disney’s side.

“He hasn’t made a good enough case for why he needs a seat on the board,” Mr. Nathanson said, referring to Mr. Peltz.

Richard Greenfield, a founder of the LightShed Partners research firm, was one of Mr. Iger’s most ardent critics during his previous tenure at Disney — so much so that Mr. Iger blocked him on Twitter and refused to take questions from him on earnings calls. Mr. Greenfield, however, recently published an aggressive defense of Disney titled “Disney Would Be Wise to Keep Peltz Off the Jedi Council.”

Perhaps Mr. Iger will take a question from Mr. Greenfield on Wednesday.

Back to top button